As the COVID-19 pandemic forces people to stay at home in a bid to slow the spread of the virus, it reminds us all of the critical nature of communications and highlights the strain that telecom networks are under to meet increased demand for capacity and bandwidth during this challenging time.

Technologies such as video calling and group messaging platforms are now business critical for most of the world’s workforce. We take for granted that these tools will automatically support the increased volume of users that rely on them, even when high demands are put on networks by gamers, content streaming and social media.

As physical distancing restrictions come into play, and consumers and businesses seek out virtual connectivity, the telecom operators that provide our connectivity are seeing a significant uplift in demand for capacity and bandwidth. Many countries have reported huge spikes in data usage. Spanish telco, Telefónica, has reported a 50% increase in mobile data, and traffic from instant messaging platforms such as WhatsApp has increased fivefold in the last few weeks. From our conversations with customers, we are seeing jumps in the need for capacity and usage from 40-200%!

At TXO, we want to remind the telecom operator, carrier and ISP community that we are here to support you and your critical networks with telecom network spares availability. Regardless of whether you need simple STM boards, compatible transceivers or a 100G board for expansion across all OEMs and technology types, we have lead-times from stock to get the right equipment to you when and where you need it most.

 

TXO Group statement on COVID-19 business continuity

TXO Group and its customers are part of an essential industry that is key to maintaining global communications. As COVID-19 disruption escalates, TXO remain committed to providing a reliable and uninterrupted supply of telecom network equipment to its customers and partners worldwide. Below is our most recent COVID-19 statement regarding the measures we are taking to ensure business continuity. We will update this page daily, so please check back regularly for updates.

 

Balancing our primary objectives

  • Protect the health and safety of our workers, customers, partners and communities.
  • Maintain business continuity and ensure the successful inbound and outbound flow of goods to our customers in all countries.
  • Support the telecoms community however we can.

 

Continued front and back office operations

TXO Group are defined as an essential service provider (Key Workers/Industries) and as such will continue to operate within local government recommendations. To mitigate risk of COVID-19, every TXO Group employee has been asked to work from home where possible. Under this policy of managed remote working, our offices in the UK, US and Brazil remain open for essential operations to continue. We are grateful to each of our key workers who are working tirelessly to ensure business continuity.

 

Health and safety

TXO is committed to the well-being of its team. Regular reminders go to all staff with guidance on looking after their health, social distancing measures as prescribed by the nation state and constant observation of the signs and symptoms of COVID-19 so that we can maintain ongoing resilience throughout this pandemic. We will continue to closely monitor COVID-19 in line with official communication channels and respond appropriately.

 

Movement of products across borders

To ensure your telecom network equipment reaches you as quickly as possible, we are closely monitoring the movement of products around the world. Our staff and logistics partners have the necessary letters of permit to confirm their business-critical movements and transport goods internationally. As the situation is dynamic, we will keep all customers informed of any delays due to the current restrictions.

 

Technology to operate our systems remotely

To support our teams that are working from home, we are operating as follows:

  • Desk phones are diverted to mobile phones, allowing continuous phone access to our teams
  • Email and mobile phone communication will continue as normal
  • All systems and tools for managing enquiries, quotes, order processing, etc. are remotely accessed by our teams via laptops
  • Microsoft Teams is used internally and externally for productive communication, collaboration and content sharing
  • Face-to-face meetings have been switched to virtual environments

 

24/7/365 support

We remain at your service 24/7/365. Contact us with your telecom network hardware requirements – our team is always happy to help.

 

Keeping you up to date

Rest assured your TXO Account Manager will continue to keep you up to date directly with any relevant information that will affect the service we provide you. Check out our blog articles and follow our company page on LinkedIn to learn more about ensuring your telecom network is optimised to meet emergency data capacity demand.

 

Please stay safe and be assured that we will continue to support you and your business to the best of our abilities at this difficult time.