TXO Systems Global Website Privacy Policy

TXO Systems Ltd and its affiliates* provide you with access to www.txo-systems.com without limitation.

TXO is committed to maintaining the trust and confidence of its customers and visitors to our website. In particular, we want you to know that TXO is not in the business of selling, renting or trading email lists with other companies for marketing purposes. In this Privacy Policy we provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

If there’s anything you’d like to discuss with us, please don’t hesitate to get in touch.

 

Information Collection

TXO Systems collects personal information that may be used to identify a person or organisation such as name, title, phone number, email address, or mailing address. For security, we do not collect or store credit card information for online purchases. In addition, TXO Systems is fully PCI compliant for credit card payments. Other financial details are stored on our secure internal system which is only accessible by a limited number of authorised staff.

In general, a person can browse our website without giving TXO Systems any personal information. Additional activities on the TXO Systems site may require a person or organisation to be registered. As part of the registration process, we ask for a creation of an account where we collect additional personal information. We use that information for several general purposes: to tell individuals or organisations about products and services if requested; to fulfil requests; to contact an individual if we need to obtain or provide additional information; to verify the accuracy of our records; to contact an individual regarding customer satisfaction surveys.

From time to time, we may offer newsletters, mailings or other promotions. An individual or organisation will be provided with an opportunity to indicate whether they wish to participate in these activities in accordance with relevant notice and consent requirements under applicable local laws.

 

Use of Cookies

Please refer to our Cookie Policy for details.

 

How Information Collected is Used

When a request for a quotation/order/information is placed through our site, we use the clients’ personal information to process and fulfil the request. We may send an email to confirm or update the client on the status of their order. We may also use the clients’ personal information to respond to any of their customer service inquiries.

We also use personal information to operate and improve our website and to deliver the products and services that have been requested. We keep track of the pages viewed by each visitor and the manner in which they use our website to determine what products and services are most popular and whether to make changes to our website. We may, from time to time, review personal information to help us analyse trends, purchasing patterns and preferences, and demographics.

When an individual or organisation requests a quote, places an order, gives us their email address, subscribes to our mailing list or participates in any other mailing/promotion on our website, we use the information provided to:

  1. send emails, regular mail or call individuals or organisations as applicable, to inform them about products and services they might be interested in;
  2. personalise the shopping experience for individuals or organisations by using their product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe might interest them, including those of other companies; or
  3. notify individuals or organisations of changes.

Individuals or organisations will be provided with an opportunity to indicate whether they are happy for us to use their personal information for these purposes in accordance with notice and consent requirements under applicable local laws.

We maintain the personal information provided to us, along with a record of purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we collect or receive from other business partners and/or reputable sources.

 

Sharing Information with Third Parties

We may share personal information with our trusted third-party service providers to help us manage and operate our website, such as processing orders, performing statistical analysis, sending emails or postal mail, providing customer support and performing other important services. Although these partners may not be affiliated with us, they are required to maintain the confidentiality of information and are not authorised to discuss, disclose or make any use of personal information except as necessary to provide such services. If an alternative payment process is required, the personal and financial information needed to process your application or purchase will be sent directly to each provider. The companies that administer these programs are independent of TXO Systems and have their own privacy policies. We encourage individuals and organisations to learn more about their policies on their websites.

We or our third-party service providers may disclose personal information if we or they reasonably believe that it’s necessary to: (i) investigate any suspected breach of the Terms of Use or Terms of Trade made by or otherwise relating to an individual or organisation; (ii) comply with applicable federal, state or local laws, rules, regulations or orders; (iii) to protect or defend the rights, property and interests of TXO Systems, TXO Systems business partners, affiliates or its guests, or the interests of our third-party service providers; and (iv) under exigent circumstances, to protect the personal safety of users of the website or the public.

Personal information will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.

 

Unsubscribing or Changing Your Information

We want to communicate with individuals or organisations only if they want to hear from us. Individuals or organisations have the right to request confirmation of what information we hold about them and to correct, update or change such information. If they would prefer not to receive information from us or would like to correct, update or change personal information or preferences, they are asked to follow the instructions below. It is noted that objecting to our holding and using information may prevent us from providing some products or services.

Requests to be removed from our communications might take up to three (3) business days to become effective (regular mailing lists may take up to 1 week). Individuals or organisations may receive emails or regular mail that is already in process even though they may have been removed. Even if removed from a list, if an order is placed online, we will send an email to confirm the order and may need to contact the client by phone, email or regular mail if we have questions about their order.

  • You can unsubscribe, at any time, from our communications via the link in the emails or by emailing marketing@txo-systems.com.
  • Alternatively requests can be made in writing to: TXO Systems Ltd, Attn: Marketing/Privacy, TXO Systems Ltd, Unit 3, Newhouse Farm Industrial Estate, Chepstow, NP16 6UP, UK.
  • Requests must be sure to include the full name of the individual or organisation, the user name and account email address.

 

Website Links to Other Sites

We encourage individuals and organisations to review the privacy policies of any websites they choose to link to from our website so that they understand how those websites collect, use and share their personal information. TXO Systems is not responsible for the privacy policies or other content on third-party websites.

 

Location and Transfers of Information

Information may be held or accessed by TXO Systems entities in Europe, the United States, Brazil and Australia in the course of providing our website, products and services to individuals or organisations. As previously stated, we may use third-party service providers when performing our services. These third-party service providers may be located in countries in Europe, the United States, Brazil or Australia. In terms of any such transfers, we ensure that personal information is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and handled in accordance with relevant privacy laws. By continuing to use the website and the various facilities described in this Privacy Policy, individuals and organisations consent to the transfer of their personal information on these terms.

 

Information Security Measures

We use the latest encryption technology (Secure Sockets Layer or SSL) to secure personal information. The personal information provided when purchases are made is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach personal information as it moves through our system.

To use our website, you must use an SSL-enabled browser such as IE8, Firefox or Chrome. This protects the confidentiality of personal information while it is transmitted over the Internet.

 

Contact Information

For questions, concerns or a copy of your personal information held by us (reasonable photocopying fees may apply) please contact us at:

TXO Systems Ltd
Attn: Marketing/Privacy
Unit 3, Newhouse Farm Industrial Estate
Chepstow
NP16 6UP, UK

Email: marketing@txo-systems.com

 

* Affiliates include TXO Systems Inc; TXO Systems Pty Ltd and other companies that may be added from time to time and that are controlled by or under common control with one of the foregoing that are engaged or involved in the operation of our website.

 

Policy version: 5

Last modified: May 2017